Return & Refund Policy

Faulty or Defective Products
If you receive a faulty, defective, damaged, or incorrect product, please contact us within 30 days of receiving your order. We can arrange a replacement or refund for confirmed product issues.  
To request a return, please contact us at sales@geekauto.co.nz and provide your order number, photos, videos, or other relevant evidence showing the issue.  
Once we receive the returned product, it will be inspected by our professional team. If the product is confirmed to be faulty or defective, we will arrange a replacement or refund and cover the applicable return shipping costs.  
If the product is found to be not faulty or defective, an inspection fee and return shipping costs may be charged to the customer.  
Please contact us and obtain return approval before sending any product back. Unauthorized returns may not be accepted.

Change of Mind Returns
If you wish to return an item due to a change of mind, you may request a return within 7 days of receiving your order.  
A 10% administration and restocking fee will apply to change-of-mind returns. This fee covers costs associated with processing, preparing, and receiving your order.  
To be eligible for a change-of-mind return, the item must be in the same condition as received, unworn or unused, with all tags attached and in its original packaging. You must also provide a receipt or proof of purchase.  
Return shipping costs for change-of-mind returns are the responsibility of the customer.

Unshipped Orders
For orders that have not yet been shipped, a 5% transaction fee will apply to cancellations. This fee covers the transaction costs charged by the payment platform.

Non-Returnable Products
Please note that diagnostic scanners registered with the manufacturer cannot be returned.  
Certain other products may also be non-returnable. Please refer to the individual product description for specific return restrictions before purchasing.

Contact Us
If you have any questions regarding returns, refunds, exchanges, or product support, please contact us at:  sales@geekauto.co.nz