Remote Technical Support

Encountering difficulties with advanced functions or complex vehicle systems? At geekauto, our skilled technical specialists provide Remote Support Services to assist you directly through your diagnostic scanner, ensuring you resolve vehicle issues efficiently and safely.

1. What We Can Help With

  • Guided Diagnostics & Fault Interpretation: Identifying trouble codes (DTCs), reading live data streams, and analyzing diagnostic flowcharts.
  • Special Functions & Calibrations: Assistance with SAS (Steering Angle Sensor) resets, DPF regeneration, electronic parking brake (EPB) service mode, and ABS bleeding.
  • ECU Coding & Adaptations: Guidance through module replacements, battery registration, throttle body alignment, and component matching.
  • Scanner Setup & Software Updates: System registration, license renewals, Wi-Fi configuration, and vehicle package installations.

2. How Remote Support Works

  1. Stable Wi-Fi Connection: Ensure your diagnostic tablet (Autel, TOPDON, Launch, etc.) is connected to a stable high-speed Wi-Fi network.
  2. Remote Access App: Launch the built-in remote desktop application on your scanner (such as TeamViewer QuickSupport or the brand’s integrated remote client).
  3. Battery Support: Connect a dedicated, stable diagnostic battery maintainer to the vehicle to prevent voltage drops during live diagnostic sessions.
  4. Live Assistance: Provide our technician with your remote access ID, allowing us to view your screen or take control to assist step-by-step.

3. Service Pricing & Consultation

Remote service fees vary depending on vehicle complexity, required coding procedures, and estimated session duration. Specific service rates are quoted individually upon request. Please get in touch with our team via email for a consultation and customized quote prior to booking a session.

Request Remote Support via Email

To schedule a remote technical session, please email us at sales@geekauto.co.nz with the following details:

  • Email Subject: Remote Support Request - [Scanner Model] - [Customer Name]
  • Diagnostic Tool: Brand and exact model (e.g., Autel MaxiSys MS908 / TOPDON Phoenix Elite)
  • Vehicle Details: Year, make, model, VIN (chassis number), and engine code
  • Issue Description: The specific task or fault codes you need help with (attach screenshots or error reports if available)
  • Preferred Time: Your availability for a scheduled remote connection session